Do you wish to be contacted by phone? Our Club Med’s Groups advisers can be reached at: 1-800-453-2582
MONDAY-FRIDAY: 9 AM / 9 PM – SATURDAY & SUNDAY: 9:30 AM / 6 PM

 

Michelle Lardizabal

Michelle Lardizabal

Vice President, Sales US

 

Michelle Lardizabal, joined Club Med this year as Vice President, Sales for the United States, based in Miami. She’s spent over 15 years in the travel industry, she boasts experience in both cruises and land based vacations, including more than a decade at Royal Caribbean Cruises Ltd. Her passion is travel, and she especially enjoys disconnecting from reality, while reconnecting with her family during her personal family vacations!

TRACY-CMB

Tracy Sedlak

Vice President Sales Operations North America

 

Tracy joined Club Med in March of 1999 as a reservation agent after becoming a Certified Travel Consultant, following a successful career in retail management. She moved through the various roles in the call center and became the Contact Center Director in 2006. She was instrumental in creating a virtual call center between the US and Canada in 2007 leveraging the teams in the US and Canada to provide a seamless experience for all individual customer contact for our North American clientele as well as developing the home based agent program for Club Med’s North American Contact Center. Tracy became Associate Vice President of Sales Operations for Club Med North America in 2015 and is responsible for the sales management of all individual and group business, both pre and post travel. The mission of Tracy and her team is to make the Club Med experience memorable, efficient and easy from the first interaction.

vikki-hs

Vikki Knudsen

Director of National Accounts and Meeting & Incentive Sales

☎ (305) 925-9082

Vikki.Knudsen@clubmed.com

Vikki Knudsen joins Club Med with 28 years of experience in the International vacation industry. Vikki was most recently at Silversea Cruises. She also spent 21 years of her career at Royal Caribbean International/Celebrity Cruises, both shipboard and in field sales, as well as Onboard Media, supporting several major cruise lines and hotels. On a personal note, Vikki is a wine enthusiast, and has a passion for an active lifestyle, including Bikram yoga, cycling, skiing, scuba diving and beach volleyball.

jacquie-photo

Jacquie Dewey Manuel

Account Director – Eastern Region

Meetings, Incentives & Corporate Events – Eastern Region

☎ (407) 361-7702

Jacqueline.Manuel@clubmed.com

Jacquie brings over 15 years of experience in hospitality sales with an impressive background in the hotel, incentive, hospitality and destination markets. Jacquie has delivered proven success in developing innovative sales and marketing plans and leveraging her expertise in consumer and commercial behavior to generate record profits and market share. In addition to holding high level sales positions with top brands, such as Hilton, Westin, Noble House and Crowne Plaza, Jacquie has been an active board member for the Meeting Planners International (MPI), Society of Incentive & Travel Executives (SITE), and Hospitality Sales & Marketing Association International (HSMAI) organizations.

Jean Andersen

Account Director – West Coast

Meetings Incentives & Corporate Events – Western Region

☎ (415) 691-0705

Jean.Andersen@clubmed.com

Jean lives in Northern California and is a top performing sales, marketing and business strategist with 20 years’ experience in the Meeting & Incentive industry.  Her previous experience includes business development and lead generation with Maritz Travel, BCD Meetings & Incentives and The Performance Group.  Over the last two years she has run her own independent meeting, events & incentives company, working with a variety of markets, including Technology, Telecommunications, Insurance and Health Care.

Jennifer Brown

Account Director – Mid West

Meetings Incentives & Corporate Events – Mid- Western Region

☎ (314) 201-2579

Jennifer.Brown@clubmed.com

Jennifer lives in Basalt, CO and has over 19 years of experience within the travel industry, specifically focused on the MICE segment.  Her previous experience includes 13 years with Maritz Travel Company as Director of Marketing – Events, in which she was the event owner for multiple incentive, sales meetings, customer and industry events that span Maritz Inc, Maritz Motivation Solutions, Maritz Research and Maritz Travel Company.  She has also worked for the Aspen Ski Company as National Sales Manager – MICE and Silverwest Hotels, Inc. as Director of Sales & Marketing.

Christy Cline

Team Lead – Meetings & Events

☎ (480) 443-2033

Christy.Cline@clubmed.com

Christy joined Club Med in September of 2014 as a Quality Assurance Specialist for Guest Services, TSS, and Guest Relations in the US. In the last 20 years, Christy held several positions including Meeting Planner Assistant for Rosenbluth International and held several roles with American Express Corporate Travel including Group Air Travel Counselor and Team Leader. Christy is a member of the Tempe activities committee and enjoys being involved with the teams.  Christy is married with one son, and is interested in history, loves to bake, watch movies, and travel with her family.

FAITH-CMB

Faith Spencer

Meetings & Events Sales Specialist

☎ (305)925-9080

Faith.Spencer@clubmed.com

Faith is Group Sales Specialist with responsibility for preparing proposals, writing contracts and ensuring top-level client satisfaction.
Prior to joining Club Med, Faith worked for Sandals Resorts International, Couples Resorts, Air Jamaica Vacations and Casa de Campo.
Faith is a seasoned hospitality professional with over 15 years experience and is passionate about exceeding each clients needs.

heidi-hs

Heidi Bass

Meetings & Events Sales Specialist

☎ (480) 948-9190

Heidi.Bass@clubmed.com

Heidi is originally from Albuquerque, and moved to Mesa, AZ in 2010. Heidi has been in the travel industry for 22 years. Her love for travel is what lead her to the industry. In her spare time she enjoys spending time with her family, especially her 2 grandchildren. She particularly enjoys traveling to beach destinations, going to movies and trying new restaurants.

Karie Karpes

Meetings & Events Sales Specialist

☎ (480) 443-2056

Karie.Karpes@clubmed.com

Born and raised in British Columbia, Canada Karie brings 25 years of travel and hospitality industry experience to Club Med.  Karie was a travel agent for 10 years specializing in organizing conferences at sea followed by several years in hotel management including time spent with a boutique Relais and Châteaux hotel on Vancouver Island.  To round-out her hospitality experience Karie diverted to the Food & Beverage industry where her entrepreneurial spirit led her to opening her own wine bar called the Roasted Grape.  Looking to escape from the perpetual Pacific Northwest rain, Karie and her family moved to sunny Arizona in 2014 and is excited to be part of the Club Med Meetings and Events team.  Karie looks forward to assisting you with your group travel needs.

Welcome to our Travel Agent portal

Welcome to our new Club Med Travel Agent Website. With the transition to this new platform, passwords need to be reset.
If you already have an account with us, please click on “Forgot your credentials” below and you’ll be able to create a new one.

Enter your login information:

  • Sign up

  • Account information

  • Strength indicator
  • Travel agency information

  • number (8 digits)
  • Accepted file types: jpg, png, gif.
    Please upload your logo to receive personnalized B2B emails that you can forward to your clients.
  • * Mandatory

  • Sign up to our newsletter

  • The email used for the newsletter
  • * Mandatory