Do you wish to be contacted by phone? Our Club Med’s Groups advisers can be reached at: 1-800-453-2582 MONDAY-FRIDAY: 9AM – 6:30PM EST


Michelle Lardizabal

Vice President, Sales US


Michelle Lardizabal, joined Club Med this year as Vice President, Sales for the United States, based in Miami. She’s spent over 15 years in the travel industry, she boasts experience in both cruises and land based vacations, including more than a decade at Royal Caribbean Cruises Ltd. Her passion is travel, and she especially enjoys disconnecting from reality, while reconnecting with her family during her personal family vacations!


Tracy Sedlak

Vice President Sales Operations North America


Tracy joined Club Med in March of 1999 as a reservation agent after becoming a Certified Travel Consultant, following a successful career in retail management. She moved through the various roles in the call center and became the Contact Center Director in 2006. She was instrumental in creating a virtual call center between the US and Canada in 2007 leveraging the teams in the US and Canada to provide a seamless experience for all individual customer contact for our North American clientele as well as developing the home based agent program for Club Med’s North American Contact Center. Tracy became Associate Vice President of Sales Operations for Club Med North America in 2015 and is responsible for the sales management of all individual and group business, both pre and post travel. The mission of Tracy and her team is to make the Club Med experience memorable, efficient and easy from the first interaction.


Vikki Knudsen

Director of National Accounts and Meeting & Incentive Sales

☎ (305) 925-9082

Vikki Knudsen joins Club Med with 28 years of experience in the International vacation industry. Vikki was most recently at Silversea Cruises. She also spent 21 years of her career at Royal Caribbean International/Celebrity Cruises, both shipboard and in field sales, as well as Onboard Media, supporting several major cruise lines and hotels. On a personal note, Vikki is a wine enthusiast, and has a passion for an active lifestyle, including Bikram yoga, cycling, skiing, scuba diving and beach volleyball.


Jacquie Dewey Manuel

Account Director – Eastern Region

Meetings, Incentives & Corporate Events – Eastern Region

☎ (407) 361-7702

Jacquie brings over 15 years of experience in hospitality sales with an impressive background in the hotel, incentive, hospitality and destination markets. Jacquie has delivered proven success in developing innovative sales and marketing plans and leveraging her expertise in consumer and commercial behavior to generate record profits and market share. In addition to holding high level sales positions with top brands, such as Hilton, Westin, Noble House and Crowne Plaza, Jacquie has been an active board member for the Meeting Planners International (MPI), Society of Incentive & Travel Executives (SITE), and Hospitality Sales & Marketing Association International (HSMAI) organizations.

Jennifer Brown

Account Director – Mid West

Meetings Incentives & Corporate Events – Mid- Western Region

☎ (314) 201-2579

Jennifer lives in Basalt, CO and has over 19 years of experience within the travel industry, specifically focused on the MICE segment.  Her previous experience includes 13 years with Maritz Travel Company as Director of Marketing – Events, in which she was the event owner for multiple incentive, sales meetings, customer and industry events that span Maritz Inc, Maritz Motivation Solutions, Maritz Research and Maritz Travel Company.  She has also worked for the Aspen Ski Company as National Sales Manager – MICE and Silverwest Hotels, Inc. as Director of Sales & Marketing.


Jennifer Warnstedt

Meetings & Events Supervisor

☎ (480) 443-2033

Jennifer started her meetings and events career with Levy Restaurants in Chicago where she handled dozens of event spaces throughout the city. She went on to hotel catering sales and quickly moved up to Director of Catering & Event Services for both Starwood Hotels & Resorts and Marriott International. She has over 20 years of experience in the hospitality industry, with expertise in sales and event operations. Jennifer looks forward to taking Club Med to the next level and creating memorable experiences for our customers!


Paula Tobin

Meetings & Events Sales Specialist

☎ (480) 443-2025

Paula brings over 30 years of experience in the travel and hospitality industry in sales, marketing, meeting and event planning. She started her career in New York as a Convention Service Manager and was promoted and transferred to Virginia as a Sales Manager. Paula later became Business Development Manager for Holland America Cruise Line, where she dedicated 14 years. Recently relocating to Arizona, Paula was National Sales Manager for a local convention and visitor bureau before joining Club Med. She enjoys volunteering for several non-profit organizations and is passionate about travel, faith, family & friends and cooking.


Heidi Bass

Meetings & Events Sales Specialist

☎ (480) 443-2057

Heidi is originally from Albuquerque, and moved to Mesa, AZ in 2010. Heidi has been in the travel industry for 22 years. Her love for travel is what lead her to the industry. In her spare time she enjoys spending time with her family, especially her 2 grandchildren. She particularly enjoys traveling to beach destinations, going to movies and trying new restaurants.

Karie Karpes

Meetings & Events Sales Specialist

☎ (480) 443-2056

Born and raised in British Columbia, Canada, Karie brings 25 years of travel and hospitality industry experience to Club Med.  Karie was a travel agent for 10 years specializing in organizing conferences at sea followed by several years in hotel management including time spent with a boutique Relais and Châteaux hotel on Vancouver Island.  To round-out her hospitality experience Karie diverted to the Food & Beverage industry where her entrepreneurial spirit led her to opening her own wine bar called the Roasted Grape.  Looking to escape from the perpetual Pacific Northwest rain, Karie and her family moved to sunny Arizona in 2014 and is excited to be part of the Club Med Meetings and Events team.  Karie looks forward to assisting you with your group travel needs.

Michael Beufve

Meetings & Events Reservation Coordinator

☎ (480) 443-2054

Michelle Pace

Meetings & Events Coordinator

☎ (480) 443-2082

Darren Leclerc

Meetings & Events Coordinator

☎ (480) 443-2055

Ann Marie Byrd

Meetings & Events Coordinator

☎ (480) 443-2047

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Welcome to our new Club Med Travel Agent Website. With the transition to this new platform, passwords need to be reset.
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