Do you wish to be contacted by phone? Our Club Med’s Groups advisers can be reached at: 1-800-453-2582 MONDAY-FRIDAY: 9AM – 6:30PM EST


Vikki Knudsen

Director of Meetings & Events and Incentive Sales

☎ (305) 925-9082

Vikki Knudsen joins Club Med with 28 years of experience in the International vacation industry. Vikki was most recently at Silversea Cruises. She also spent 21 years of her career at Royal Caribbean International/Celebrity Cruises, both shipboard and in field sales, as well as Onboard Media, supporting several major cruise lines and hotels. On a personal note, Vikki is a wine enthusiast, and has a passion for an active lifestyle, including Bikram yoga, cycling, skiing, scuba diving and beach volleyball.

Claudia Gil

Manager of Meetings and Events Sales Operations

Claudia Gil has been with Club Med since her time as a village Mini Club G.O. in the 1980s. After completing her university studies, she began her Club Med sales career in the Contact Center and advanced from reservation agent to supervisor to call center director. Claudia relocated to Club Med’s corporate headquarters in Miami, Florida to head the Trade Support department. Wanting to experience another aspect of Club Med sales, she then took on the role of Business Development Manager supporting the travel agents of Florida and the host agency networks. In 2020, Claudia returned to Arizona and the Contact Center as the Meetings and Events Sales Operations Manager. Claudia and her team cover the sales and coordination of group business, including family reunions, corporate meetings, incentive travel, weddings, and celebrations. Claudia and her G.O. husband of more than 30 years consider Club Med as family and embrace the Club Med spirit.


Jacquie Dewey Manuel

Account Director – USA

Meetings, Incentives & Corporate Events – Eastern Region

☎ (407) 361-7702

Jacquie brings over 15 years of experience in hospitality sales with an impressive background in the hotel, incentive, hospitality and destination markets. Jacquie has delivered proven success in developing innovative sales and marketing plans and leveraging her expertise in consumer and commercial behavior to generate record profits and market share. In addition to holding high level sales positions with top brands, such as Hilton, Westin, Noble House and Crowne Plaza, Jacquie has been an active board member for the Meeting Planners International (MPI), Society of Incentive & Travel Executives (SITE), and Hospitality Sales & Marketing Association International (HSMAI) organizations.


Paula Tobin

Meetings & Events Sales Specialist

☎ (480) 443-2025

Paula brings over 30 years of experience in the travel and hospitality industry in sales, marketing, meeting and event planning. She started her career in New York as a Convention Service Manager and was promoted and transferred to Virginia as a Sales Manager. Paula later became Business Development Manager for Holland America Cruise Line, where she dedicated 14 years. Recently relocating to Arizona, Paula was National Sales Manager for a local convention and visitor bureau before joining Club Med. She enjoys volunteering for several non-profit organizations and is passionate about travel, faith, family & friends and cooking.


Heidi Bass

Meetings & Events Sales Specialist

☎ (480) 443-2057

Heidi is originally from Albuquerque, and moved to Mesa, AZ in 2010. Heidi has been in the travel industry for 22 years. Her love for travel is what lead her to the industry. In her spare time she enjoys spending time with her family, especially her 2 grandchildren. She particularly enjoys traveling to beach destinations, going to movies and trying new restaurants.

Karie Karpes

Meetings & Events Sales Specialist

☎ (480) 443-2056

Born and raised in British Columbia, Canada, Karie brings 25 years of travel and hospitality industry experience to Club Med.  Karie was a travel agent for 10 years specializing in organizing conferences at sea followed by several years in hotel management including time spent with a boutique Relais and Châteaux hotel on Vancouver Island.  To round-out her hospitality experience Karie diverted to the Food & Beverage industry where her entrepreneurial spirit led her to opening her own wine bar called the Roasted Grape.  Looking to escape from the perpetual Pacific Northwest rain, Karie and her family moved to sunny Arizona in 2014 and is excited to be part of the Club Med Meetings and Events team.  Karie looks forward to assisting you with your group travel needs.

Michael Beufve

Meetings & Events Reservation Coordinator

☎ (480) 443-2054

Michelle Pace

Meetings & Events Coordinator

☎ (480) 443-2082

Welcome to our Travel Agent portal

Welcome to our new Club Med Travel Agent Website. With the transition to this new platform, passwords need to be reset.
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