We were informed that the resort closed due to travel restrictions between the US and Mexico. Instead of offering a refund, the resort will only offer credit for future travel (NON-TRANSFERABLE). This would be fine if WE chose not to travel, but nope! The resort actually closed. This is unacceptable. We planned this trip before Alaska Air canceled their SEA-CUN route and before the birth of our third child with the expectation that we will not be traveling in the near future. I am so...

This was our first Club Med experience and we truly enjoyed it. We arrived just before COVID-19 seriously hit. Despite the anxiety of our home situation changing daily, we were able to take in the amazing activities that Club Med offers. Our biggest focus and highlight was the circus team. Kana led the team with his calm presence, Gaby gave detailed feedback with intensity and vibrant energy, Eduardo made clear connections and jokes with each of us and Matt was great at catching and learned...

Our family has just spent a week in the Yucatan resort. The facilities were fantastic and the staff were equally as good. Our days were filled with sports of many kinds, the snorkelling was enjoyed the most. The member of staff overseeing the activity was the ever-charming Pablo. His English was exceptional and gave us all great entertainment. His knowledge and overall personality made the experience even more special. All the activities were excellent and well maintained and managed. During our downtimes, we enjoyed a...

Another great trip to Jade at ClubMed Cancun. Thanks to the wonderful staff, especially Eliseo, Alexi, Antonio, Ricardo, and Yari. Our 7 year old happened to lose two(!) teeth during our trip, and the staff helped us understand the tradition of El Raton de Perez, the Mexican tooth fairy. Hope to see a new menu next year for the Jade pool. The existing one is okay but hasn't changed in years. Time for some new/different options. Lookin' forward to going back yet again. It feels...

We just stayed in Jade for our 5th year, and we always return because of the amazing service!! A huge thank you to John who was the best Jade manager we have ever experienced!! Incredibly accommodating, warm and professional. A great thank you to Gui the bar manager who was a wonderful complement to his new bar staff of Riccardo, Daniel, And Caesar. And always our second family in Cancun and the reason we always come back, Roman Antonio, Eliseo and Alexi!!! We ❤you!! If...