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Safe Together

Safe Together by Club Med

Visiting a Club Med resort soon? Across our resorts in the Caribbean, Mexico and Florida, we have implemented health & hygiene protocols to ensure your total piece of mind during your stay with us. To create our ‘Safe Together’ promise, we worked alongside government agencies, advisors and a committee of doctors and professors within the scientific community to implement measures to ensure the highest Hygiene and Safety standards to take care of you and your loved ones. Our teams both in and out of our Resorts are here to ensure your safety is our number one priority.

 

Safe Together – The Club Med Hygiene & Safety Promise

 

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Safe together

Club Med Main Guidelines and Hygiene Measures

  • Staff wearing protective face coverings, while inside, preparing food, or cleaning
  • Staff wearing gloves in all food preparation and during cleaning protocols
  • Hand sanitizer available throughout the Resort
  • Deep cleaning reinforcement including sanitizing surfaces and equipment more frequently
  • Social distancing with floor markings
  • Limited number of guests and capacity with a maximum of 65% of resorts capacity
  • Guest’s temperature checks upon check-in and periodically during stay
  • Doctor or Nurse available 24/7 in the Resort

Measures Approved by Club Med’s Scientific Committee

An International Scientific Committee comprised of a specialized team of doctors and professors advises Club Med on health & hygiene protocols and validates the enhanced protocols, taking into account recommendations from worldwide health authorities and local regulations.

 

A Trained Team

Safety protocols supported by on-going staff training

  • On-going training with daily/weekly briefings
  • Mandatory training on Hygiene Protocols & Emergency response plan
  • Systematic temperature taking at the beginning of each work shift
  • Our teams will wear a face protective mask when inside spaces, preparing food and as required by local regulations
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Spacious Outdoor Areas

Low density Resorts & open-air natural environment

  • Our Resorts are, on average, more than 50 acres, with bungalow-style, low-rise buildings (generally less than 3 floors)
  • Resorts are integrated in and respectful of the surrounding natural environment.
  • Resorts will operate with capped capacity of 65% to enable social distancing and space

 

70 years of expertise

Experts since 1950

Club Med strength lays in its 70-year legacy and expertise in the hospitality industry. We are committed to bringing happiness, safety, consistency, and the distinctive Club Med Spirit to our guests!

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Our main measures at a glance

 

 

Cristal Certification

 

Club Med processes will be Certified by Cristal

  • Certification Program by International Safety Audit Agency – Cristal, including new POSICheck COVID-19 Prevention Certification​
  • All protocols have been adapted to meet or exceed local regulations and are subject to modification as regulations change

The Highest cleanliness standards for the entirety of your stay

 

Airport Transfers

Making sure you travel safely

  • Social distancing from the moment we pick up you up at the airport
  • Vehicle capacities will be reduced to ensure the necessary social distancing, ensuring your privacy and safety
  • Hand sanitizers available in the vehicle
  • All Club Med providers and teams will sanitize vehicles after each trip

 

Front Desk

Making sure we welcome you safely

  • Temperature check for guests on arrival
  • Plexiglass protection on all reception desk
  • Floor markings in front of rececption desk
  • Expand Digital Services:
    • Easy check-in/check-out*
    • Self-service services available in My Club Med app (Spa bookings* & in-room requests)
    • Electronic payment

*Available at select Resorts

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Common Areas

Making sure you enjoy the Resort safely

  • Wearing of protective face masks in accordance with local regulations
  • Reinforced cleaning measures and increased frequency of sanitization of common areas: halls, lobby, restrooms, corridors, etc.
  • Sanitizing with a dedicated product on all critical touch points
  • Dedicated measures for elevators (sanitization, signage etc.)

 

Guest Rooms

Making sure you sleep safely

  • New process for linen cleaning, including systematic washing above 70°C / 160°F
  • Full sanitization of guestrooms after each departure
  • Masks and gloves provided to housekeeping and maintenance teams
  • During daily cleaning, a reinforced sanitization process will be carried out on major touch points
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Restaurants & Bars

Making sure you sip & savor safely

  • Reduced capacity in restaurant, allowing for more distance in-between tables
  • Increase the range of opening hours to offer more dining flexibility
  • Expanded outdoor dining areas
  • Focus on single plated dishes and custom preparation, giving chefs more freedom to express their culinary creativity

 

Children’s Supervision*

Taking care of your little ones

  • Children to be accompanied by one parent for drop-off and pick-up
  • Temperature checks of each child. No access to facilities if temperature exceeds 38°C / 100°F
  • Reinforced hand washing: every hour

*Kids clubs opening subject to locals regulations

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Sports

Making sure you can exercise safely

Sports* offered at reopening:

  • Land sports: tennis, golf, cardio training area, fitness center
  • Water sports: kayaking, paddle boarding, water skiing, sailing
  • Trapeze
  • Outdoor yoga and fitness classes
  • Hygiene checklist adapted for each sport : cleaning frequency, capacity and set-up
  • Collective sporting events will be temporarily suspended to respect social distancing measures

*Activities may vary by resort. Collective Sport subjects to local regulations.

 

Pools*

Making sure you can tan safely

  • Verify water pH levels, twice a day
  • Spacing of beach and pool lounge chairs at 2 meters / 6 feet
  • Sanitization of floaties after each use (armbands, boards)

*Pool opening subjects to local regulation

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SPA

– Making sure you can relax safely

  • Sanitization of cabins between each guest
  • Adapted treatment protocols (no facials, etc.)
  • Closure of hammam and sauna facilities
  • Social distancing maintained throughout the spa journey

 

Boutique

– Making sure you can shop safely

  • Electronic payment only.
  • Plexiglass protection installed at checkout counters
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Entertainment & Ambiance

Making sure you can have fun safely

Programming based on smaller scale events & leveraging Club Med’s generous outdoor spaces:

  • Live concert or DJ set
  • Acoustic music on the beach
  • Acrobatic show over the pool
  • Family movie night under stars

 

 

Meetings & Events

Making sure you can work safely

  • Deep Cleaning and sanitizing protocols in all the areas related to group’s working sessions, incentives and meetings
  • Systematic mask wearing for the M&E team and Housekeeping and F&B teams working in these spaces
  • Measures taken to ensure physical distancing and avoid spread of contamination between particpants
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The information contained herein is based upon recommendations currently available from various government agencies, advisors and other consultants. It is subject to change and modification at any time. Protocols may vary slightly in each resort due to local regulations and guidelines and will be updated as we learn more. As always, we recommend that all guests consult their own medical advisors and review governmental travel and health sites in order to take decisions about any personal precautions each guest may wish to take.

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